Order

The product I want is sold out. I want to be notified once it's back in stock. How can I do that?

Once a product goes out of stock, you will see a button at the product page saying "notify me when available again". Click this button and enter your e-mail address to get notified once the product is back in stock.

How can I cancel my order?

If you want to cancel your order, please send us an email to sales@revo-foods.com and we will refund you. Please be aware that we can only issue a refund if the order has not been dispatched yet. If the order has been dispatched cancelation is not possible.

Can I still change my order once it's confirmed?

If the parcel has not been dispatched yet, it is possible to cancel the order and place a new one. The customer must notify us at sales@revo-foods.com.

Payment

Which payment methods do you accept?

Accepted Payments:

  • Credit Cards: Visa, Mastercard and Maestro
  • Paypal
  • Klarna Pay Now: Available to customers in Austria, Germany, Netherlands, Spain, and Sweden
  • Eps-Überweisung: Available only to customers in Austria

Shipment & Delivery

How much is shipping?

Orders in Austria:

  • Free Delivery in Austria from orders above 30€. 5,90€ Delivery expenses for orders
    below 30€.
  • Orders received after Wednesday 12:00 will be shipped the following Monday.
  • All orders will be delivered next day by Österreichische Post.

 

Orders in European countries: Germany, Hungary, Slovakia, Czech Republic, Poland

  • Free Delivery in the territory from orders above 50€. 9,90€ Delivery expenses for orders below 50€.
  • Minimum order value: 15€.
  • Orders received after Tuesday 12:00 will be shipped the following Monday.
  • Orders in Europe will be delivered with UPS in 3 working days.

 

Orders in European countries: Belgium, Denmark, Finland, France, Italy, Netherlands, Lithuania, Luxemburg, Slovenia, Sweden, Spain

  • Free Delivery in the territory from orders above 100€. 14,90€ Delivery expenses for orders below 100€.
  • Minimum order value: 15€.
  • Orders received after Tuesday 12:00 will be shipped the following Monday.
  • Orders in Europe will be delivered with UPS in 3 working days.

Where can I get my tracking number from?

Your tracking number can be found in the shipping confirmation.

Where can I get my invoice from?

You can download your PDF invoice from the order confirmation.

My package was damaged upon arrival. What should I do now?

In case the products are damaged, please send an email to sales@revo-foods.com with a description and photos of the damage. After evaluation we will send you new products or issue a refund.

The products arrived uncooled. What should I do now?

In this case, please send an email to sales@revo-foods.com with the name and order number. With that information we can track if the package was delivered on time to the customer or to a package shop. After evaluation we can send you a replacement package or issue a refund.

Please be aware that we do not take responsibility if the package was not picked up in time by the customer from a package station.

I received the wrong order. What should I do now?

In this case, please inform us anout this issue via email (sales@revo-foods.com). We will then send you a new package with the missing items. You can keep the package in this case.

Which packaging materials are used for shipping?

SUPASO sustainable cooling system solution - made out of recycled cardboard.

Storage

How do the products need to be stored?

Since we offer 5 products on the market, please refer to the tab at each product page to find storage information about this product.

Other

Do you have recipe suggestions?

Of course we do!!
Check out all our recipes here. For more inspiration, visit our Instagram channel where we post new recipe content all the time.